Support

tech

Ashley Nostalgia
An Old Time Photo and Costume Co.

Contact Information

Phone • Toll-Free: (866) OLD-FOTO
Phone • Toll-Free: (866) 653-3686
Phone • Local: (972) 723-5071
Fax: (972) 723-5072
Email: ashley@nostalgiasite.com
Address: 105 North 3rd Street, Midlothian, TX 76065

Hours:

Monday – Thursday: 9:00 AM – 5:00 PM Central Time
Fridays: 9:00 AM – 12:00 PM Central Time

Technical Support:

Monday – Sunday: 12:00 AM – 11:59 PM*
*Must have purchased Studio / Support Package from Ashley Nostalgia.  General Technical Support for Updates, Upgrades, or Enhancements should be requested. The 24 hour support only applies to emergency situations in which you are down during your regularly open schedule and are losing money.


Covered Support

Tier 1 Support – Basic support TriPrism TEPS X SHARE Software  including upgrades, installations, and troubleshooting.
Tier 2 Support – Deep Dive into TEPS X SHARE software, software isolation, diagnostics, and customizations.
Tier 3 Support – Escalation to An Apple Certified Mac Technician for hardware / software troubleshooting the operating system or isolating hardware Components.

Information on OS X Yosemite

OS X 10.10 Yosemite is now supported with Triprism Software

Information on OS X Yosemite

AppNapOS X 10.10 Yosemite is supported – There is an additional step needed to make the software function properly.
Go to File>Get Info and check the Prevent App Nap box.

Should I update to Yosemite?

Depends on a couple factors:
Do you have at least 4GB of RAM?
Is your computer connected to the internet?
Do you currently have at least 10.6.8 on your Machine? 

If you answered yes to these questions, then the answer is Yes! You should update.  There are a lot of security and privacy fixes that came through.  If you are using an Intel based Mac with at least 4GB of RAM, you should update to Yosemite.
How Do I Update?
Go to Finder > Applications > App Store
Search Yosemite, Press “Get”

Computer Running Slow?

How often do you shut the computer down completely?  If the answer is never, that could be the reason.  Computers have RAM – or Random Access Memory that stores base level functions, helps the computer process through tasks like opening applications, copying information, and quickly bringing up photos.  Sometimes, the RAM doesn’t clear those items, and then your computer starts to slow down.

Contact Form • Click for Non-Technical Issues

Contact Information

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Technical Information

Mac 1 Operating System

Mac 2 Operating System

Printers

Other Printer (if applicable)

Teps or other Software Version



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TriPrism Frequently Asked Questions

http://triprism.com/support/faq.php